Let’s discuss. Find peer-to-peer information about everything IT related - from technical questions to best practices, and everything in between!
It's another TipTuesday, this time two of our customer success managers share the very best of them all! Which ones are we missing? Share below!
Tired of manually installing software on every device? With Atera’s IT automation profiles, you can deploy preset software bundles automatically during scheduled runs! No need to worry about outdated versions or missing software—everything’s updated in one smooth process 🔧 Check out this week's #ProTip from our CSM Meira…
Team, I have an Automation set-up to install the 24H2 update. It appears that the update downloads and then it also appears that its been triggered to install on reboot. However, after rebooting the computer, it still fails to apply the patch. There are no error logs and the device does not even attempt to finalize the…
Hi Forum Crew, Edit: Maybe this is actually a software inventory task running. I'm not sure if its Atera doing the inventory task or not though. Perhaps the rest of my post can elaborate more. I don't think an actual update was happening. Hunting down a mystery at the moment and wanted to see if anyone shared a similar…
We have received what seems to be false 'fan threshhold alerts', but only on a few Macs. It showed as 0 RP/M. This started with one newer macbook pro. Unfortunately, the user is remote, so we couldn't inspect it, but he did take the macbook pro to the apple store, for us. The genius bar took it apart, and said the hardware…
Hi Atera Community, I hope you're doing well! I’m reaching out to learn from the community's collective experience as I work on automating key repetitive tasks in our IT operations to streamline end-user device provisioning. Our process involves the following steps: Reinstall or Format (for used devices), or Set Up as New…
I have more and more customers purchasing cyber security insurance which often comes with compliance requirements such as patch management and antivirus (or same with HIPAA, PCI/DSS) - exactly what Atera provides… But it does not work. Feature requirement: Customer level Automation or something to check antivirus status as…
hey guys, how's everyone doing? I'm exploring possibilities with scripts in atera and would like recommendations for working with environment variables. In my tests I noticed that the script submission occurs through a powershell session with different values than the real user. Values like $env:USERNAME may not exactly…
If so, what are some examples of criteria you are using? What are some issues you auto create for? I would love to see a "Best Practices" section in the discussions where people can share their companies best practices on how to use aspects of Atera! It would help us all think outside the box a little.
Looking for some suggestions for this. Here's our use case: We have some vendors that invoice us with expenses we need to pass on to clients. One example is our domain registrar. When we get notifications of this type of transaction I would like to forward this to Atera to create a ticket we can assign to a billing…
I just noticed two things: When looking at your Invoice Batch, it does not have a column showing the Invoice #'s on each invoice line. You have to click into(press edit button) the invoice to see it's number. When looking at the Invoice list on the Billing tab, it does not have a column showing the Invoice Batch name it…
It looks like I have to click 'email customer' within each invoice in an invoice batch manually myself. There doesn't seem to be a button to 'Email ALL customers' for the invoice batch for each month's invoice processing… So if I generate 50 invoices this month and include them in the monthly invoice batch, I then have to…
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General discussions
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This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
