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hey guys, how's everyone doing? I'm exploring possibilities with scripts in atera and would like recommendations for working with environment variables. In my tests I noticed that the script submission occurs through a powershell session with different values than the real user. Values like $env:USERNAME may not exactly…
If so, what are some examples of criteria you are using? What are some issues you auto create for? I would love to see a "Best Practices" section in the discussions where people can share their companies best practices on how to use aspects of Atera! It would help us all think outside the box a little.
Looking for some suggestions for this. Here's our use case: We have some vendors that invoice us with expenses we need to pass on to clients. One example is our domain registrar. When we get notifications of this type of transaction I would like to forward this to Atera to create a ticket we can assign to a billing…
I just noticed two things: When looking at your Invoice Batch, it does not have a column showing the Invoice #'s on each invoice line. You have to click into(press edit button) the invoice to see it's number. When looking at the Invoice list on the Billing tab, it does not have a column showing the Invoice Batch name it…
It looks like I have to click 'email customer' within each invoice in an invoice batch manually myself. There doesn't seem to be a button to 'Email ALL customers' for the invoice batch for each month's invoice processing… So if I generate 50 invoices this month and include them in the monthly invoice batch, I then have to…
I have most customers on a monthly plan and tickets are charged by hourly time. However, there are optional a-la-carte services that repeat and will be on each invoice. Items like Backup/AV/RMM etc. A customer may have 20x RMM, 20x AV, 8x Backup. This "Service Package" will be different for each customer. I would expect I…
I do not see where I can enable automatically blind sending(bcc:) a copy of each invoice to myself for archiving and reference. I don't really want it to be displayed to the customer when they receive their emailed invoice..thus the bcc:. Have you found a way to do this? Thank you
Hey everyone, I have 201 automation profiles which need to be applied amongst customers and different type of devices. There are different scenarios I followed: -If I need to apply Profile 1 to multiple devices, I can create folder A and assign the profile. But when a device needs to be on Profile 2 it needs to either to…
Hey All, I posted a while ago that I was looking for a way to see what scripts were run when a threshold was triggered, and what the results were. I am posting my solution here in hopes that it helps some of you to work around some of the limitations in the reporting. For example, if a threshold fires for a DNS issue and…
We have a version of Java which must not be updated due to ERP constraints. We struggle to run Software updates via the Automation because we never know when Chocolatey have release another version, therefore it's suddenly not in our exclude list, therefore it updates. Chaos ensues! Anyone come across this problem and if…
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General discussions
Learn about new courses, how to get your certifications and share your feedback about the Atera Academy.
This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
