Gil Givoni- Community manager says goodbye

muna+prod
muna+prod Member, Administrator, Internal Posts: 25 admin
in News and announcements

Hi everyone,

First, I want to extend a heartfelt thank you to Gil Givoni, our amazing Community Manager, for the dedication and passion he’s brought to building and nurturing this community. His contributions have left a lasting impact, and I know we’re all grateful for the energy and connection he fostered here.

As Gil moves on to exciting new opportunities beyond Atera, I’ll be stepping in as your community collaborator until we welcome a new Community Manager. In the meantime, I’m here to keep our conversations flowing, amplify your voices, and make sure this space continues to be your go-to hub for learning, sharing, and connecting.

Please don’t hesitate to DM me directly or share your thoughts and ideas here, we grow stronger together when everyone’s voice is heard.

Looking forward to collaborating with you all and continuing to make this community the place for updates, insights, and meaningful connections!


Muna Assi
Head of Product Marketing

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Comments

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭
    edited September 2025

    This is a truly sad day for Atera, you have lost the one person in the last 5 years who actually passionately cared about communicating with your customers effectively and worked tirelessly on getting clear and timely answers.

    As stated above by @Matthias, he would try and get actual solutions and achieved more than any "customer success manager" has ever done for us (I think we are on number 9 now - I have lost account because they never last more than a few weeks).

    I am sorry for the negative tone, but you have shown over the past 2 weeks how poor you are at communicating with your customers with all the rushed, inaccurate communication over the agent issues and the mess of the communication over the repeated Atera monitoring issues the month before, without Gil, that root cause analysis would never have seen the light of day and all we have is the automated meaningless waffle that is written on your status page saying "The problem is resolved" when clearly it wasn't.

    Also where does this leave the user voice ideas site?
    No-one touched it for 3 years before we had Gilgi - are we back to square one again? Or will you please commit to actually getting your product managers to update the ideas on there properly and actually comment properly on them rather than template responses.

    An example of your lack of any attention to this customer feedback is demonstrated in this idea - "Need a report to tell me which devices for a customer are eligable for Windows 11"

    We asked for a simple report to find all the machines that will not upgrade to Windows 11 - a basic requirement - you ignored us and have left it too late now. You have all the feedback you need you are just too wrapped up in pursuing your AI first strategy that you are hemorrhaging customers through frustration at the lack of attention to the core product.

    I am passionate about Atera and I am invested in it's success, but if you continue to not listen to what your customers are saying, sadly you won't have a customer base left.

  • daniel1
    daniel1 Member Posts: 50 ✭✭✭

    @MunaAssi I was curious about the historical marketing or promotional posts in some of the forum sections. Leaving a lot of the stuff with no historical value makes this site look a bit stale. Just a thought! Also I agree with everyone who's come to use this forum to share ideas that @gilgi will be missed!

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    11 days on and no response from the Atera Team on my comments about the user voice site - sadly, this is exactly what we feared would happen after Gilgi's departure.
    @MunaAssi, please can you make it part of all the product managers role to participate here.

  • muna+prod
    muna+prod Member, Administrator, Internal Posts: 25 admin

    Hey @nathanlock please bare with us as we find a replacement for Gilgi.
    The User Voice site is managed by our Product Team and they make an effort to keep it update periodically

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    @MunaAssi said:

    The User Voice site is managed by our Product Team and they make an effort to keep it update periodically

    Sorry Muna, but I must respectfully disagree with that statement - we are all desperate for an exportable report of windows 11 compatibility before next months deadline and you have completely ignored the comments and votes have remained ignored https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/49329947-need-a-report-to-tell-me-which-devices-for-a-custo
    To be very clear, yes you delivered a feature to see it when you look at each asset, but unfortunately you only delivered half the needed functionality, there is no simple way of exporting this information to get a list of all machines that need replacing before the October deadline.

  • daniel1
    daniel1 Member Posts: 50 ✭✭✭

    @nathanlock said:

    @MunaAssi said:

    The User Voice site is managed by our Product Team and they make an effort to keep it update periodically

    Sorry Muna, but I must respectfully disagree with that statement - we are all desperate for an exportable report of windows 11 compatibility before next months deadline and you have completely ignored the comments and votes have remained ignored https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/49329947-need-a-report-to-tell-me-which-devices-for-a-custo
    To be very clear, yes you delivered a feature to see it when you look at each asset, but unfortunately you only delivered half the needed functionality, there is no simple way of exporting this information to get a list of all machines that need replacing before the October deadline.

    @nathanlock I was curious about what you said. And I looked a few different ways. I don't have the unlimited reporting feature in my license but it seemed logical that with the standard export all - from the asset information - you should be able to see processor version and then just exclude win11 devices and any new processors - and youd be left with a list you could sort yourself.

    What's interesting is non of the default exports give you "processor" version just clock speed and cores. What a bummer. @MunaAssi This does seem like a shortcoming of our default report options. Even if it isn't spoonfed for us in terms of "hey update this client".

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    @daniel1 - now you see why it is so important - it so disheartening that that Atera have ignored this important straightforward request - but it just goes to show what I am saying is true - the product managers are not looking at uservoice at all or they would have done something about it.
    They were quick enough to provide a client version report when we all moaned about the lack of information surrounding that urgent upgrade - but nothing on this one unfortunately.

  • daniel1
    daniel1 Member Posts: 50 ✭✭✭

    @nathanlock Hey I think perhaps the report wasnt clear enough. Have you seen this article? https://support.atera.com/hc/en-us/articles/17885207693596-Analytical-reports-OS-overview

    The report gives you access to the information in the end of but you have to click one layer deep - its not clear that the output report leads to the ability to see the actual clients associated with those OS version. But if you click through you can find it. Now, you have to click through for each subversion of the OS but then you get a list of all the devices.

    So you might have to click each line - download the output - combine to the same spreadsheet and sort as needed by site/org. So its there you just have to combine it a bit.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭
    edited September 2025

    Thanks for the suggestion, but that report is over complicated and is not practical to use all Atera need to do is add the windows 11 readiness field to the auditor report!
    5 minutes work top.

    I just need a straight list of non-compliant machines by customer.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    @MunaAssi - do you have anything say on this important issue please ?

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    Copilot, please tell me what has been changed in the community since Gil left.

    Copilot: September became October

    Sorry for this bad joke... I really enjoyed this community and the exchange of information but since 4 weeks there is absolutely no feedback from Atera anymore..

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    @nathanlock said:
    @MunaAssi - do you have anything say on this important issue please ?

    @nathanlock
    When you use the report mentioned by @daniel1 and you click on the blue bar on the right you get an overview of the devices using the version of windows.
    I did copy / paste these values in an Excel sheet and created my overview in a few minutes.
    Not the best but worked :smile:

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭
    edited October 2025

    Thanks - but that is not the point - we need a simple report without having to jump through hoops, that all my engineers can use and Atera have just completely ignored all our feedback here and on the uservoice site for months.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    @Matthias said:
    Copilot, please tell me what has been changed in the community since Gil left.

    Copilot: September became October

    Sorry for this bad joke... I really enjoyed this community and the exchange of information but since 4 weeks there is absolutely no feedback from Atera anymore..

    The problem is that I get the impression that Atera see this community as a marketing tool to advertise their endless webinars, none of their product managers or staff actually participate here, they left it all to Gilgi, so apart from when Muna has the time to pop in here we are left with no interaction at all now.

  • muna+prod
    muna+prod Member, Administrator, Internal Posts: 25 admin

    Hi @nathanlock @Matthias @daniel1
    I want to reassure you that Atera does not view this community as a marketing tool. On the contrary, our goal is for this space to be a true hub for Atera users and power users, a place where we can support each other, exchange best practices, share IT tips and tricks, and yes, also gather your valuable feedback and ideas for features you’d love to see.

    I’m still in the process of finalizing a new Community Manager role, but I’m delighted to share that starting Monday, an expert technical product marketer will be joining both our team and this community. Their focus will be on strengthening communication and bringing deep product expertise to support and enrich our discussions.

    Happy weekend.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    @MunaAssi so could you please get an answer to what we are discussing above, as to why we cannot have a simple straight forward report to show machines that will not go windows 11 filtered by company or just add the missing field to the auditor report.

  • muna+prod
    muna+prod Member, Administrator, Internal Posts: 25 admin

    @nathanlock ill have Dima reach out to you

  • stuarthill
    stuarthill Member Posts: 26 ✭✭

    @dima_from_atera were you able to provide any insight on this, perhaps in another thread ?

  • dmitryl+itd
    dmitryl+itd Member, Administrator, Internal Posts: 93 admin

    @stuarthill I was able, yes, I supplied Nathan and couple other Community members a detailed guide on how to create a report that is an elevated version of the built-in template. I'm sending you the link in DM. Please let me know if you can access the file

  • stuarthill
    stuarthill Member Posts: 26 ✭✭

    To any that follow,

    @dima_from_atera kindly provided a "how to" sheet (and an accompanying video that helped fill in some of the gaps for those steps that that I was unfamiliar with)

    With this I was able to create a custom version of their published OS report that identified, counted and specified the actual agents that were/weren't Windows 11 compatible.

    Thanks Dimitry

  • dmitryl+itd
    dmitryl+itd Member, Administrator, Internal Posts: 93 admin

    @stuarthill my pleasure :)

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    "muna+prod" said:
    Hi @nathanlock @Matthias @daniel1
    I want to reassure you that Atera does not view this community as a marketing tool. On the contrary, our goal is for this space to be a true hub for Atera users and power users, a place where we can support each other, exchange best practices, share IT tips and tricks, and yes, also gather your valuable feedback and ideas for features you’d love to see.

    I’m still in the process of finalizing a new Community Manager role, but I’m delighted to share that starting Monday, an expert technical product marketer will be joining both our team and this community. Their focus will be on strengthening communication and bringing deep product expertise to support and enrich our discussions.

    Happy weekend.

    Well, I was proved right, this community is pretty much abandoned now, everyone is complaining of the same things, there has not been a reply from an Atera member of staff since January 8th. They seem resolute on having on just 1 person manning the community on an adhoc basis. Would the last person to leave please turn the lights out, thank you.

  • dmitryl+itd
    dmitryl+itd Member, Administrator, Internal Posts: 93 admin

    @nathanlock I get why it looks that way when you don’t see visible staff replies.

    Some threads move to DM/support when they require tenant-specific logs/configuration or anything we shouldn’t post publicly. Threads get updated when needed.

    On timing: I sometimes wait on Product confirmation before answering, because a fast-but-wrong reply is worse than a delayed correct one. Even with all my Atera knowledge I sometimes do need that.

    If you want this to be productive, let's make it productive. You have historically proven yourself as an active Community member.

    Please suggest a topic or topics that are beneficial for the group to be discussed so we can have a real dialogue.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭
    edited January 21

    Please suggest a topic or topics that are beneficial for the group to be discussed so we can have a real dialogue.

    No problem, to be constructive, I will post them here 1 reply at a time as I find them - lets start with https://community.atera.com/discussion/1119/service-update-temporary-eset-access-issue#latest
    almost 1 month on from the incident and no root cause analysis of the problem has been published explaining the cause and what measures you will take to prevent this happening again. This has seriously dented confidence in purchasing third party product integrations through Atera.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭
    edited January 21

    Additional license types, such as approver license (has been raised so many times) https://community.atera.com/discussion/1005/approver-license#latest

    Why is it so hard to come up with some restricted license SKU's ? yes it would require a little bit of programming to restrict each sku to that particular function, but it literally has been asked for at every fireside chat & webinar for the last 5 years and then forgotten about.

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    The roadmap has just 2 items on it for this year and has been barely updated:
    https://www.atera.com/roadmap/

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    Scripts failing 50% of the time:
    https://www.reddit.com/r/atera/comments/1q7inuj/atera_is_getting_really_hard_to_use_scripts/

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    Someone struggling just to update the logo https://www.reddit.com/r/atera/comments/1qb3ce3/my_company_got_bought_out_went_to_change_the_logo/

  • nathanlock
    nathanlock Member Posts: 143 ✭✭✭

    That's a few to get you started, I will pause while you catch up on those.

This discussion has been closed.

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