New: View block hours consumption

Block Hours Contracts just got upgraded! An upcoming improvement will provide all technicians with a clearer view of the remaining hours left for each customer directly in each ticket associated with a block hours contract.

This will ensure no one in your team works overtime without it being settled with your customer.

Additionally, once the block hours are completed, all associated tickets will display a banner notifying technicians that work is being billed at the overage rate if it's defined and if not, to create a new contract.

The associated tickets clearly display the overage hours worked in the Contact info - so you and your team can easily track of the contract's overage usage!

In case you need a refresher, here’s how to create a block hours contract:

1. Navigate to Admin > Business Administration > Contracts.
2. Click New Contract and fill in details such as the customer name, contract dates, and whether it’s active, default, or taxable.
3. Select Block Hours under Contract Type and customize key settings like:
   • Contract amount (hours in the block).
   • Billing period and hourly rate.
   • Overage rate and SLA plan.
   • Rollover settings for unused hours.
4. Save—and you’re ready to go!

For a more detailed guide with screenshots, check out our Knowledge Base article.

What do you think? Which scenarios will you use this for?
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