Removing Software

aschroeger
aschroeger Member Posts: 2 ✭
in Remote Monitoring and Management

Hello.

I wasnt sure where to put this. I'm testing the Software Installation and Software inventory features of Atera.

Why are most applications greyed out where I cannot uninstall them? Opera, for instance was a test application. I was able to easily push out Opera to my test PC but I am unable to uninstall it from the same PC.

Screenshot 2023-12-18 130014.png

Comments

  • mjones
    mjones Member Posts: 184 ✭✭✭✭

    Also curious what the explanation on this is. I assumed that it was a user-centric install or something like that, but wasn't sure.

    I have seen it and just worked around it.

  • Sarah_from_Atera
    Sarah_from_Atera Member Posts: 93 ✭✭✭

    Hello everyone,

    Please be informed that if the uninstall option is greyed out in the software inventory, this means that the software does not support silent uninstall.
     
    This is also documented in this KB article.

  • aschroeger
    aschroeger Member Posts: 2 ✭

    Sarah, is that accurate? I think Opera for example does have a silent uninstall option. You can script it.

  • Sarah_from_Atera
    Sarah_from_Atera Member Posts: 93 ✭✭✭

    Hi @aschroeger , yes if it is greyed out that is because the silent uninstall isnt available.

  • Russ
    Russ Member Posts: 29 ✭

    Hmm..

    1. So is that to say that these apps can be installed without an issue and automatically. However, they would have to be uninstalled manually? I.e. if you auto deployed this to 200 workstations, you would either have to manually uninstall each or, if you're on a domain, create a separate GPO to do this?
    2. How pervasive is this in the Chocolately catalog? Is it clearly noted when creating/building a software profile which ones will not be able to be auto uninstalled?

    Thanks for any information

  • mjones
    mjones Member Posts: 184 ✭✭✭✭
    https://community.atera.com/discussion/comment/2643#Comment_2643

    Regarding your second question, there are a lot of packages in there, most are active and current.
    https://community.chocolatey.org/packages

  • Russ
    Russ Member Posts: 29 ✭
    https://community.atera.com/discussion/comment/2677#Comment_2677

    "active and current"?

    I am trying to ask how many can auto install but cannot be auto uninstalled? Thanks

  • heimir
    heimir Member Posts: 32 ✭

    How do I remove software from a group of devices?

    Example the other day a customer requested to have teamviewer removed from all workstations.

    How can I uninstall Teamviewer from a group and

  • dragos.t
    dragos.t Internal, Support Moderator Posts: 51 admin

    Hello @heimir,

    To remove a software application from a group of devices, you can go to the Software inventory report, there search for the application you want to uninstall.

    Classic report: Software Inventory – Atera Support

    If the application is greyed out in the software inventory report, you can use scripts to remove the application. Then you can run the script on multiple devices at one time, directly from the devices page.

    image.png

    You can even use Advance filters to get only devices with the software installed.

    Devices page: advanced filters – Atera Support

    image.png

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