HelpDesk Agnet

mahadi+msp
mahadi+msp Member Posts: 2 ✭
in Remote Monitoring and Management

HI i am trying to install HelpDesk Agent i clicked activate button several times but it's not installed in targeted device.

Tagged:

Comments

  • cjeffers
    cjeffers Member Posts: 28 ✭✭✭

    @mahadi+msp I ran into this issue a while back. After talking to support I found out that the HelpDesk Agent Icon is enabled/disabled on the user level. I was trying to get it working on a laptop with 2 accounts (main and lab), and because the main account was logged in first I could not enable it on the other account through Atera. Try signing out of all accounts (not just locking) or restarting and only logging into one account.

  • Sarah_from_Atera
    Sarah_from_Atera Member Posts: 93 ✭✭✭

    Hi @mahadi+msp , Sarah from Atera here.

    I have opened a ticket for you.

    Please reach out to our support team so that they can assist you in the future :) This is the best way to get technical assistance!

Topics