Atera isn't working as expected

Hi @joao.almada - Apologies. We are investigating the issue as we speak. We are currently still experiencing high DB load impacting system performance. Our engineering teams, along with our Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience.

Please make sure you are subscribed to the Status Page updates.

For more info on the Status Page, visit:

We would like to inform you that some of our customers, primarily in the EU region, have been experiencing intermittent performance issues that have affected their ability to provide support over the past two days. First and foremost, please be assured that all our engineering teams, together with Microsoft experts, are diligently working around the clock to resolve this situation. The problem appears to stem from high database loads, and at present, we are in the process of optimizing the load between the servers more effectively.

We deeply regret any inconvenience this may have caused, and we anticipate resolving the issue within the next two hours. For real-time updates, you can visit our Status Page, or if you have any other questions or concerns, please do not hesitate to reach out to our success team at success@atera.com.

Once again, we sincerely apologize for any inconvenience this has caused, and we remain fully committed to resolving the issue as swiftly as possible.