Atera isn't working as expected

joao.almada

Hi,

Today is the second day I cannot work on Atera!

We have a lot of tickets to answer, and my technicians cannot work on it!

What's wrong? We pay a lot for this, and shouldn't happening!

Someone can fix this ASAP?

Thanks,

nina

Hi @joao.almada - Apologies. We are investigating the issue as we speak. We are currently still experiencing high DB load impacting system performance. Our engineering teams, along with our Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience.

Please make sure you are subscribed to the Status Page updates.

For more info on the Status Page, visit:

https://community.atera.com/discussion/147/experiencing-an-issue-receive-atera-status-page-updates

nina

Hi @joao.almada - how's the performance now?

joao.almada

Hi Nina,
I'm not sure what you did, but never wasn't so fast. It's awesome!
Can be like this forever! 🙏😁
Thanks,

[Deleted User]

hi, on monday night the system was lightening fast, like Atera used to be a couple of years ago. Sadly on day 3 it is back to having problems with search not working, making life a little difficulty here.

nina

https://community.atera.com/discussion/comment/1199#Comment_1199

We would like to inform you that some of our customers, primarily in the EU region, have been experiencing intermittent performance issues that have affected their ability to provide support over the past two days. First and foremost, please be assured that all our engineering teams, together with Microsoft experts, are diligently working around the clock to resolve this situation. The problem appears to stem from high database loads, and at present, we are in the process of optimizing the load between the servers more effectively.

We deeply regret any inconvenience this may have caused, and we anticipate resolving the issue within the next two hours. For real-time updates, you can visit our Status Page, or if you have any other questions or concerns, please do not hesitate to reach out to our success team at success@atera.com.

Once again, we sincerely apologize for any inconvenience this has caused, and we remain fully committed to resolving the issue as swiftly as possible.

joao.almada

Hi all,
To me in the morning was a little slow, but was enough to work, no like in last 2 days that take too long to get info from.
Now it's better.
Thanks,

kim

I haven't had too many issues, but just with the Splashtop connection. I've been working on those on my end.

nina

Everything should be working as expected now. Please let us know if everything looks okay on your end. Thank you! And again, many apologies for the disruption.

joao.almada

Hello Nina,

From my side, all's OK! 👍

Thanks,

nina

https://community.atera.com/discussion/comment/1224#Comment_1224

Awesome! Glad to hear it!

[Deleted User]

I am please to report (as mentioned above) that the speeds are much better and back to how Atera used to be a couple of years ago, whatever they have fixed - I think it has been affecting the performance of the EU region for a long while (but obviously not quite as bad as this week).

joao.almada

Hi All,
Because I said: "I'm not sure what you did, but never wasn't so fast. It's awesome!"
I think it's very, very much fast now, too.
Please don't break it!
Thanks,

nina

https://community.atera.com/discussion/comment/1233#Comment_1233