Splashtop not working on Windows Server 2025 Domain Controller

kansascitytech
kansascitytech Member Posts: 6 ✭
in Remote Monitoring

I'm unable to access a new server we just put into production. After rebooting the server for the first time, Splashtop stops working. I thought we had a larger issue so I reinstalled the Operating System. Same issue after reinstall. After the first reboot, Splashtop no longer functions. Does anyone know of a fix for this? I spoke to Atera tech support twice about this issue. No love.

When clicking on Connect in the Atera admin console, I immediately get the error as shown in the screenshot.

St.jpg
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Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 416 admin

    No love is no bono! Can you please provide me the ticket # ?

  • kansascitytech
    kansascitytech Member Posts: 6 ✭

    Does Live Chat produce a ticket number? Do you know if this is a known issue? Do you know if there is a workaround or a fix for this?

  • GregS
    GregS Member Posts: 9 ✭

    I often get this kind of error (all OS), usually a reboot fixes the problem. I noticed that this problem is more common with my Canadian clients, much less common in France.

    If the first connection works, I would rather see a problem with the update of splashtop streamer (I have already had splashtops that did not provision themselves, I had to do it manually).

    currently I see a global version 3.7.2.4

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