Ticket handling of CC's

djohnston

Greetings,

I haven't been able to find any documentation on how Atera's ticketing system deals with emails that are included as CC's on the original ticket. In our previous ticket system, that cc email address would remain associated with the ticket and any response from the technician would go to those addresses as well. Does Atera do that? Is there a place where you can add a CC to a ticket during a technician response? Sometimes we need to cc a coworker or supervisor in a ticket.

Sorry if this is obvious to everyone else. ;-)

Dave