Feature need for security compliance: Force webroot install on all Customer devices.

SmplTech

I have more and more customers purchasing cyber security insurance which often comes with compliance requirements such as patch management and antivirus (or same with HIPAA, PCI/DSS) - exactly what Atera provides… But it does not work.

Feature requirement:

Customer level Automation or something to check antivirus status as soon as agent comes online. if no antivirus install it immediately.

Currently what happens:

Pre-Existing customer has 50 devices and decides they NEED antivirus to meet compliance requirements. I select all devices to deploy webroot to, 3 things happen:

1. Only works if device is online.
2. Deploying to multiple devices causes a very annoying confirmation dialogue to every single device, no confirming each one in theory means it wont install.
3. If the device is online, but has not rebooted in the last 48 hours - the agent probably never sends the deployment command - no idea what happens, but it says its deploying and never gets Webroot. (support has looked in to this 3 times and no solution)

What happens next - customer must perform an audit, audit report shows no antivirus on the majority of their devices = audit failure, and I lose the client.

Other scenario: a customer gets infected and wants to move forward with site wide antivirus - they are in a VERY URGENT STATE - I tell them no problem with the click of Atera I will deploy webroot in minutes to all your devices - but this takes days or weeks due to above current situation - another client lost.