Timesheet seperate type of ticket

victor.nordstrom
victor.nordstrom Member Posts: 3 ✭
in Reporting

I would like to be able to separate the types of tickets (Incident, Request, Change, Problem) in the timesheet report. This way, I can easily filter out, for example, Requests and invoice only these.
Is it possible to add this to the timesheet report?
Alternatively, is there another report where this can be done?

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Comments

  • anton
    anton Member Posts: 15 ✭
    edited November 19

    I believe you have to create a custom report for this, using the "ticket type" set to filter it.

    Heres a start:

    image.png

    Add the necessary fields:

    image.png

    image.png
    image.png

    Lastly save dashboard and add filters to it, ex. customer, ticket type and billable.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 282 admin

    Nice one @anton

  • victor.nordstrom
    victor.nordstrom Member Posts: 3 ✭

    Thank you, It seems i have to upgrade to a diferent plan to be able to create custom reports.

    image.png

  • victor.nordstrom
    victor.nordstrom Member Posts: 3 ✭

    Another way I thought of could be to create a custom field that includes Incident, Request, Problem, Change, and then hide the default "Type" field. Custom fields can be chosen to be displayed in the timesheet report.

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