scheduled tickets in a recurring cycle

baer
baer Member Posts: 2 ✭
in Helpdesk

Dear Sir or Madam,

 

We had an inquiry regarding the creation of scheduled tickets in a recurring cycle. According to your Atera support, this function is not yet available, which is why we would like to request this feature be integrated into future patches.

 

For example, the scheduling instruction could be: "Create the first ticket on January 25, 2029, and then every 5 years." This would generate a schedule in Atera: "Create a ticket on January 25, 2029, and then every 5 years at 12:00 AM."

 

However, yet when we review the scheduled tickets, the first ticket is created on January 25, 2025, instead of January 25, 2029 (as instructed).

 

We would greatly appreciate it if you could make this setting possible in the future.

 

Best regards,

 

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