Splashtop on Mac installing itself

jfrisbee

We've used Splashtop in the past, primarily when AnyDesk was down for its CVE, but once again it's installing itself on Mac systems without prompting, and AnyDesk is set as our primary tool - is there a setting/patch that we can deploy to stop Splashtop from installing itself? We've had several people irritated and freaked out because of this drive by installation. Checking our ticket history, it appears that this happens roughly right after Apple releases a new OS revision.

gilgi

Hey,

I've pinged our support, as I'm not sure about this behavior and if there were other recorded instances of it.

dragos.t

Hello @jfrisbee,

Hope you are having a good day.

Splashtop gets installed in two scenarios.

1. When it is set as the default remote connection, Splashtop will install automatically on your devices. It can take up to 24 hours for this to happen since Anydesk is your remote connection set as default. This should not be the case.
2. Anytime you initiate a remote connection. For example, if you or a colleague of yours remotes on devices using the Splashtop option. Splashtop Streamer will get installed automatically on the device that you remote in. This is the expected behavior.

Besides that, the only options for installing Streamer through Atera are via scripts.
Don't think that is the case, but I would check if you have IT Automation profiles that keep installing Splashtop Streamer on your devices.

As a solution, if you don't want to use Splashtop, you can disable it in Admin > Remote Access Settings, go to Splashtop, and set it to Disabled.

This prevents Splashtop from installing automatically, and it will also prevent you and your techs from remoting via Splashtop.

You can also do it on selected devices, we have steps for this in our Knowledge base.

Splashtop remote access – Atera Support - Go to Uninstall Splashtop from selected Windows and devices

Please let me know if this helps.

jfrisbee

Thank you for the reply - unfortunately, none apply to our situation:

AnyDesk has been set as default for at least 6 months, since it returned to Atera as an option.

The Mac systems in question have not been accessed remotely - this time, we've had 8 people report to us regarding Splashtop installing itself and opening/closing rapidly.

Splashtop has also been disabled, though this may be a recent change.

We were keeping Splashtop enabled for Mac support for one primary reason - Safari will let you make privacy changes while using Splashtop, whereas AnyDesk is seen as remote monitoring and blocks some changes.

I will check through the available scripts and see if there is a removal script.

dragos.t

The script pretty much achieves what the option in Admin>Remote Access> Disable does.

Please consider opening a ticket with our support team so they can investigate the issue on their end.

Contact Customer Support – Atera Support