Copilot 2.0—Introducing remote connection session summary!

gilgi
gilgi Administrator, Moderator, Internal Posts: 195 admin
in Copilot

Introducing powerful new tools to elevate your remote support experience with Atera!

With our seamless Splashtop integration, you can provide instant, secure remote support for your customers, no matter where they are. 🏖️
Connect to remote computers effortlessly, access critical files and applications, and resolve issues—from anywhere! 

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But that's not all! Atera's new Copilot feature takes your support sessions to the next level. Copilot automatically generates a detailed, itemized summary of every action performed during your remote session on the end-user’s Windows device. This recap lets you quickly review and fully understand the entire session at a glance—perfect for making sure nothing gets missed.

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A few notes about the session summaries:

  • Admins can view summaries for all Splashtop sessions on the account, while other users can only see summaries for sessions they've initiated.
  • Sensitive information like passwords or addresses won’t appear in session summaries.
  • Summaries aren’t available for sessions that took place before Copilot was enabled on your account.
  • The summaries include the technician’s name, session duration, and a comprehensive list of key actions.

And for our Linux users, Splashtop now supports Linux devices with monitors and Linux VMs with virtual monitors, making remote access smoother than ever.  😎

These features are designed to enhance your remote support efficiency and ensure every session is well-documented and easy to review. Dive in and experience the difference today!

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