Warranty lookup report

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darren
darren Member Posts: 1
edited December 2023 in Reporting

Can Atera do reports for warranty lookups for devices? e.g. for laptop refreshes?

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  • dyoder
    dyoder Member Posts: 52 ✭✭✭
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    Not that I'm aware of. I use ScalePad (formerly Warranty Master). It's become an incredibly expensive solution, but it does a really good job and has a few other valuable features. It also integrates with Atera, the problem is that Atera does not have a 2-way sync with them so none of those warranty dates are written back to devices in Atera (@nina).

  • sarah+success
    sarah+success Administrator Posts: 70 admin
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    Hey @darren, Sarah from Atera here.

    As @dyoder mentioned, you can use Scale Pad. We have a full KB article that tells you how, and you can reach out to support@atera.com if you need anything.

  • mjones
    mjones Member Posts: 154 ✭✭✭✭
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    Second ScalePad, it works great though it is pricey now. I think up to 249 agents are free.

    Reports pretty and easy to read, and are great for presenting to decision makers.

  • mjones
    mjones Member Posts: 154 ✭✭✭✭
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    I retract my suggestion of ScalePad.

    The free tier no longer shows you the warranty and purchase dates for machines.

    That said, if you don't mind paying, it is still a nice solution for reporting and sales.

  • tanderson
    tanderson Member Posts: 226 ✭✭✭✭
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    @MJones They have also added recycling of hardware/ shredding of drives—an excellent service for clients.