As of July 25, tasks created in 2019 and 2020 no longer work

lorenzo
lorenzo Member Posts: 5 ✭
in Automations

HI,
despite having changed the scheduling as requested by ATERA to the old generation tasks, the tasks generated in 2019 and 2020 have stopped working.
The problem is serious as ATERA has not warned. Support told me that I have to re-enter all tasks by hand. They told me they won't create any automation to fix the problem.
I advise everyone to check if the old tasks are actually working.
I'm really very disappointed..
Soon.

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 admin

    Hi Lorenzo, I'm sorry you're experiencing this. We will setup a call with you - a CSM will reach you to see how we can help. @lorenzo

  • sarah+success
    sarah+success Administrator Posts: 64 admin

    Hey @lorenzo , someone from the team should be getting in touch 😊

  • lorenzo
    lorenzo Member Posts: 5 ✭

    Hi, I inform everyone that support has fixed the problem, all tasks now work, even old tasks.
    The problem seems to be solved, without having to re-enter everything by hand
    thank you.

    Lorenzo

  • sarah+success
    sarah+success Administrator Posts: 64 admin

    Happy to hear this feedback @lorenzo , keep enjoying Atera! 😍

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