Ticketing summary location settings

Hi,
I'm trying to use the ticketing summary report and have identified that it appears to not be taking into account settings for the profile. If I go to Admin account settings - I have the time zone set as correct for us (see second picture).
However the ticketing summary report seems to always set it self as Each tiles time zone - Not a global setting. I therefore have to go in and change that setting every time i open the report. I'm trying to automate this being sent out on email but can't because it has the wrong time zone in it unless I run it all manually.
Is there a way for the reporting module to pull through the global settings to apply the actual localisation? So automated reports go out with the right information on?
Comments
-
Thanks for this, I'm checking with my team!
1 -
Hey @gilgi , Did you get anywhere looking into this one?
0 -
Heya @eddy.hartshorn
I was OOO, but back and at it.
Support team were not familiar with this, so it's not a known issue or bug, and I'm also checking this now with the product manager!0
Topics
- All Topics
- 61 Getting started
- 27 Read before posting
- 9 Meet and greet
- 330 General
- 77 News and announcements
- 2 Swag
- 6 Roadmap updates
- 1 Product Survey
- 101 Resources
- 1 Onboarding
- 17 Knowledge Base
- 23 Webinars
- 1 Shared Script Library
- 3 Blog
- 24 Pro Tips
- 30 Got an idea?
- 3 Atera Academy
- 8 ActionAI
- 5 Copilot
- 223 Remote Monitoring and Management
- 91 Remote Monitoring
- 29 Patch Management
- 120 Professional Services Automation
- 72 Helpdesk
- 18 Billing
- 24 Reporting
- 44 Integrations & add-ons
- 23 Integrations
- 12 Add-ons
- 115 Scripting and automations
- 64 Scripts
- 36 Automations