Ticketing summary location settings

eddy.hartshorn
eddy.hartshorn Member Posts: 2 ✭
in Reporting

Hi,

I'm trying to use the ticketing summary report and have identified that it appears to not be taking into account settings for the profile. If I go to Admin account settings - I have the time zone set as correct for us (see second picture).

However the ticketing summary report seems to always set it self as Each tiles time zone - Not a global setting. I therefore have to go in and change that setting every time i open the report. I'm trying to automate this being sent out on email but can't because it has the wrong time zone in it unless I run it all manually.

Is there a way for the reporting module to pull through the global settings to apply the actual localisation? So automated reports go out with the right information on?

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