Ticketing summary location settings

eddy.hartshorn

Hi,

I'm trying to use the ticketing summary report and have identified that it appears to not be taking into account settings for the profile. If I go to Admin account settings - I have the time zone set as correct for us (see second picture).

However the ticketing summary report seems to always set it self as Each tiles time zone - Not a global setting. I therefore have to go in and change that setting every time i open the report. I'm trying to automate this being sent out on email but can't because it has the wrong time zone in it unless I run it all manually.

Is there a way for the reporting module to pull through the global settings to apply the actual localisation? So automated reports go out with the right information on?

gilgi

Thanks for this, I'm checking with my team!

eddy.hartshorn

https://community.atera.com/discussion/comment/3277#Comment_3277

Hey @gilgi , Did you get anywhere looking into this one?

gilgi

Heya @eddy.hartshorn

I was OOO, but back and at it.
Support team were not familiar with this, so it's not a known issue or bug, and I'm also checking this now with the product manager!