Honest opinion about Atera

Anyone familiar with my posts on Atera knows I can be quite critical.
I wouldn't be surprised if Atera sometimes considers me a "pain in the
ass" ;-) haha.

By being critical and persistently highlighting issues, we've seen positive changes over
the past year. Several bugs have been fixed, certain functionalities
improved, and the overall system has become better.

It's not only criticism; there are also quite a few good points. The good and the bad must be told and that's why this post.

Atera has a lot of potential. They have an a unique approach and stands out from its competitors. The live chat support, where they directly assist and collaborate with users, is a distinctive feature none of the competitors have.
General accessibility is another strong point—getting in touch with someone at Datto or N-able is not as straightforward.

On various forums, you can read criticism about the AI in Atera. It's true that in some cases, it doesn't add much value yet. However, it's recognized that the potential it holds for the future is substantial, putting Atera ahead of the competition in this regard.

In terms of functionality, Atera is an RMM with all the 'bells and whistles.'
Not everything is streamlined yet; there are still some things in the remote tools that could be improved. But you get a mature RMM system that delivers on its promises.

In terms of the target audience, functionality, and pricing, Atera is compared to Syncro, Nsight, and Superops. All are platforms that provide an 'all in one' solution with a per-engineer pricing model. Nsight is slightly different because their unit price is up to 100 devices. Beyond
that, you pay per device. Atera emerged as the clear winner during our MSP demos. It boasts a clear interface, efficient workflow, a well-designed customer portal, and a configurable ticketing system. The integration of RMM and tickets works seamlessly, There is proper documentation of all the features and Atera was the company that was most transparent regarding pricing.

For those seeking a fully developed platform with all possible features, Datto is mentioned. However, it comes with a much higher price tag, not to mention the recent Kaseya acquisition (brrr)

We are most critical of SNMP monitoring. It works but is still quite Spartan. No MIB import, for example. Manually look up the OIDs and enter them one by one. While SNMP monitoring is an area where we are particularly critical, improvements are hoped for, given its essential
role in hardware monitoring for an MSP.

The past year has seen many positive changes and new features, especially
in the first half, with a slower pace of "cosmetic" changes in recent months. The absence of the indicator light bulb to announce new features is noted. That way, you could always quickly get the latest changes, and it gave the feeling that everything was in motion. Obviously we can
read the release notes, but it's different. It's acknowledged that it may be due to fewer major changes recently.

In the Features board are a lot of great idea's. Some of them are planned for a long time. It would be great to see a couple of them implemented soon.

Having been Atera customers for a year and a half, we've evaluated our experience and decided to continue our trust in Atera for the next year.
We anticipate Atera's continued development and a stronger position in the market. While there's still a lot of work to be done, being a part of a developing company is enjoyable, and we look forward to growing with them.

All in all, we are genuinely satisfied with Atera, and it's about time we said it out loud!