Microsoft Surface battery info missing

Hello, dear community,

Hope everyone is doing well.

Regarding the battery issues, I wanted to provide some information that can help with this issue.

For battery info, we query setupapi.dll and kernel32.dll, if there are issues with these two libraries, then the agent will not display any info related to batteries. In such cases, a reinstallation of these two libraries would help with the issue.

Another thing that can cause issues with battery info is the Microsoft ACPI-Compliant Control Method Battery from Device Manager. In such a case, the same procedure applies, where you can uninstall ACPI, and wait for 24 hours. ACPI Battery is installed automatically, so we only have to wait for the device to reinstall automatically.

The following script can be used to uninstall ACPI battery from your devices.

# Uninstall Microsoft ACPI-Compliant Control Method Battery from Device Manager

# Get the Device Manager battery device
$batteryDevice = Get-PnpDevice -FriendlyName "Microsoft ACPI-Compliant Control Method Battery"

# Check if the device was found
if ($batteryDevice) {
    # Uninstall the device
    $batteryDevice | ForEach-Object {
        $deviceId = $_.InstanceId
        Write-Host "Uninstalling device with ID: $deviceId"
        pnputil.exe /remove-device $deviceId
    }

    Write-Host "Device uninstalled successfully."
} else {
    Write-Host "Microsoft ACPI-Compliant Control Method Battery not found in Device Manager."
}

We highly recommend that you first test this script on a test device, as it may cause issues. After testing please let us know if the issue has been resolved.

Please keep in mind that there are other factors in play, such as version, AV, OS, and much more.

Thank you for your time.