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    • Connection Issues

    DP
    DP Member Posts: 57 ✭✭✭
    edited December 2023 in Remote Monitoring

    Over the last week I've been getting a lot of connection issues. Pages need to be constantly refreshed and it can take 5+ refreshes to show the data. Anyone else? I've never had this before.

    image.png

    This is across multiple locations, internet connections and computers.

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    Comments

    • ppryor
      ppryor Member Posts: 13 ✭✭

      Yep, its maddening. Initially I thought it was the new device view or my laptop. swapped views and changed computers and its still happening.

    • DP
      DP Member Posts: 57 ✭✭✭

      @ppryor yes it is continuing and support doesn't see it.

      @Yasmin from Atera can you help with this? Over the last few days I'm constantly getting errors and can't run scripts, for example. Please help!

    • mfunk
      mfunk Member Posts: 1 ✭

      I'm having the exact same issue. I also can't get consistent search results without machines disappearing from the search with each refresh, when it does work.

    • Skippy
      Skippy Member Posts: 2 ✭

      We've been having the same issue. Started last week around Monday/Tuesday. It's really frustrating since it's been constantly happening for over a week now. I contacted Atera and they told me it's because they use Cloudflare which is currently doing maintenance.

      I think the performance we've been having during this maintenance has been unacceptable. Any updates from Atera would also be very helpful instead of silence.

    • shane
      shane Member Posts: 2 ✭

      Same here for the past week or so… getting lots of "Oops… unable to load data. Try again"

    • DP
      DP Member Posts: 57 ✭✭✭

      Yes it continues to happen - I'm over in Australia, I wonder which data centres are affected? Most things are working now, but have to reload over and over to get it to work.

    • DP
      DP Member Posts: 57 ✭✭✭

      @nina why is this not included on the status page? Systems are not fully operational.

    • nina
      nina Internal Posts: 425 ✭✭✭✭✭
      edited October 2023

      Hi @DP, @shane, @Skippy, @mfunk, @ppryor - Thank you for bringing this to our attention. We are now receiving additional tickets that customers are still experiencing slow GUI performance. The Status Page is now updated.

      Please make sure that y'all sign up for notifications via the Status Page:

      Experiencing an issue? Receive Atera Status Page updates.

      nina
    • nina
      nina Internal Posts: 425 ✭✭✭✭✭

      Are you still experiencing issues this AM? Please let us know!

    • rob.williams
      rob.williams Member Posts: 16 ✭

      performance this morning is shocking - we've literally spent the first 3 hours of our day unable to function becasue we just can't load anything.

    • nina
      nina Internal Posts: 425 ✭✭✭✭✭
      rob.williams

      We're working on it as we speak. We will update you guys. Please make sure you are subscribed to the Status Page updates!

    • rob.williams
      rob.williams Member Posts: 16 ✭

      It's been worked on for hours - we've literally been unable to operate most of the day. No updates on the status page so little point in subscribing.

      This is a major issue and it really should have been fixed hours ago.

    • Skippy
      Skippy Member Posts: 2 ✭

      We had a lot of degraded performance over the past two weeks, it was truly terrible however things have stabilized for us over the last few working days.

    • ppryor
      ppryor Member Posts: 13 ✭✭

      It is working great for me today.

    • shane
      shane Member Posts: 2 ✭

      Also working great today for me too! Load times are much more responsive also.

    • DP
      DP Member Posts: 57 ✭✭✭

      Yes seems that things are "better". However, the issues is that we waste out time troubleshooting issues that are known. The status page should reflect this at least so we are fully aware and not wasting our time and support's time who seems to be out of the loop.

    • paul.bedford
      paul.bedford Member Posts: 1 ✭

      @nina

      Unusable this morning we can't do our job. I have multiple technicians across several sites with no idea what they are supposed to be doing.

    • danprice
      danprice Member Posts: 1 ✭

      Searching for clients doesn't seem to work currently. Or takes several mins. it was like it yesterday too.

    • nina
      nina Internal Posts: 425 ✭✭✭✭✭
      DP

      Agreed. We will see what we can do to expedite the process and the time it takes to update the Status Page.

    • nina
      nina Internal Posts: 425 ✭✭✭✭✭

      Hi everyone! We are investigating the issue as we speak. We are still experiencing high DB load impacting system performance. Our engineering teams, along with our Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience.

      Please make sure you are subscribed to the Status Page updates.

      For more info on the Status Page, visit:

      Experiencing an issue? Receive Atera Status Page updates.

      nina
    • nina
      nina Internal Posts: 425 ✭✭✭✭✭

      Hi all - how's it looking now? Are you seeing an improvement?

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