Fix the snooze alerts function

heimir
heimir Member Posts: 34 ✭
in Remote Monitoring

It does not work.

Example:
Device alert for disk space kicks in and we get an alert.
I snooze that alert to lets say 1 week, but I will see the alert come back long before a week.

Its almost like if the disk space changes at all it will trigger again, regardless if the change is still way above the set threshold. Its very frustrating.

Comments

  • tanderson
    tanderson Member Posts: 305 ✭✭✭✭

    Yeah, it has been broken for a long time. Hopefully, they will fix it and not just remove the alert feature like they are doing with the built-in chat.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 378 admin

    Thanks for flagging. I updated the product manager, and have gone ahead to open a ticket on your behalf.
    This will allow our team to reach out and understand the issue better, if it has not been working as expected for a while, it'll certainly help in fixing it!

    thx also @tanderson
    not planned at all to remove this!

  • tanderson
    tanderson Member Posts: 305 ✭✭✭✭

    Is there any progress internally on fixing this?

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 378 admin

    Not that I am aware, usually the process is that once support recognize a bug, it's moved to dev, if it's not broken but rather not set up correctly, it is dealt differently, which is why I opened the support ticket to kick off this process.

    AFAIK this issue is in diagnose phase with @heimir

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