Remove Customer Contact with out deleting tickets?

adam.corder
adam.corder Member Posts: 1 ✭
in Helpdesk

I still don't see any clean/easy way of just deleting a customer contact with out losing all the past tickets that are tied to that contact. What does everyone else do to work around this?

Thanks

Comments

  • tanderson
    tanderson Member Posts: 279 ✭✭✭✭

    @adam.corder At the moment, nothing. Unfortunately, you will have to leave it as is until atera resolves this issue. @nina

  • sarah+success
    sarah+success Member Posts: 70 ✭✭

    Hey @adam.corder , I can confirm that right now there is not a way around this. I have forwarded your helpful feedback to our PSA Product Manager, to be kept in mind for future releases.

  • jstewart
    jstewart Member Posts: 20 ✭✭

    Perfect basic feature request!

    We just finished a company rebranding and now have 2x every single person.

    Maybe if we could export/print tickets or archive them it might also be helpful 🤔

  • sarah+success
    sarah+success Member Posts: 70 ✭✭

    Hey @jstewart , you can use the API to do this. Check our our API Documentation!

  • jstewart
    jstewart Member Posts: 20 ✭✭

    Hi @Sarah_from_Atera

    I appreciate that there are API's available, but that requires a second system or integrator to implement. What we're asking for in this example would be some basic functionality built into Atera. These are not feature requests, just overlooked items of core usage which should be considered a bug.


    Thanks,

    Jeremy

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