Need to Enhance Atera’s Knowledge Base with Integration and Client-Specific Documents

technicalalliance
technicalalliance Member Posts: 2 ✭
in Integrations & add-ons

Atera's knowledge base is a great tool, but there’s potential to make it even more powerful with some key improvements:

  1. Two-Way Integrations: Integrating with platforms like Document 360 and HelpJuice could streamline the process of managing and updating knowledge articles. Changes made in either system should sync seamlessly.
  2. ScribeHow Integration: A direct link to ScribeHow would allow users to create step-by-step guides that automatically appear in the knowledge base, making documentation easier and more visual.
  3. Client-Specific Knowledge Bases: The ability to create knowledge bases tailored to specific clients would improve efficiency and personalisation, ensuring that information is relevant and accessible for the right users.

These features would save time, improve workflows, and enhance client communication. 

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