Windows Upgrade

slinke
slinke Member Posts: 12 ✭
in Patch Management

Hello Community, how do you handle Windows upgrades? For example, upgrading to Windows 11 24H2. Currently, I’m facing an issue (I tried it through automation) where users are logged off and the system restarts without any warning. This is quite inconvenient. How do you manage this?

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Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 317 admin

    Heya!
    Are you using an automation profile?

    https://support.atera.com/hc/en-us/articles/360018810679-Schedule-an-IT-Automation-profile
    https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade

  • slinke
    slinke Member Posts: 12 ✭

    Hi Gilgi,
    thanks for your response. I was using an automation profile, but it seems my issue was actually in the configuration profiles. I've now selected a different setting, and it seems to be working as I expected.

    Thank you

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 317 admin

    Resolving issues yourself is slow, but rewarding! Thanks for sharing :)

  • slinke
    slinke Member Posts: 12 ✭
    edited October 29

    Hi Gilgi,

    Unfortunately, the problem is still there. I’m using an automation profile for the Windows upgrade, where I’ve enabled the “Reboot if Needed” function.Additionally, I have set up a configuration profile with the option “Disable automatic restart with logged-in users.”Nevertheless, the PC restarts unexpectedly during the Windows upgrade while users are logged in. What am I doing wrong

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 317 admin

    That might be expected behaviour if it's from an automation profile. This has to do with Windows software updater specifically, so you're not doing anything wrong.
    It would seem that your best option is to schedule the updates outside of working hours to prevent the client from having a reboot during his office time.

    Some techs recommend doing this over lunch break btw, but usually the early AMs are used.

  • JackalopeHunter
    JackalopeHunter Member Posts: 5 ✭

    The Windows Update 10/11 (Build Updates) is actually not part of the WSUS patching. It actually installs and run the Windows Updates Utility, which not part up WSUS. We made that mistakes on our fleet of our machines last month and forced half of them to Win11 24H2 in the middle of work day. A lot of unhappy end users because of this.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 317 admin

    @JackalopeHunter oooof, I'm really sorry to hear about that.
    As for patching times - we're introducing a new feature that might make this easier in the upcoming community town hall webinar. Hope to see you there, would be interesting to hear if that would help out this instance as an example.

  • hegedusa
    hegedusa Member Posts: 8 ✭
    https://community.atera.com/discussion/comment/3197#Comment_3197

    Any idea how I could block 24h2?

  • JackalopeHunter
    JackalopeHunter Member Posts: 5 ✭
    Screenshot 2024-12-09 070345.png

    Its finally in the system as a patch you can exclude.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 317 admin

    We got there eventually.
    Thanks for the update.

  • hegedusa
    hegedusa Member Posts: 8 ✭

    I've raised a ticket because some of our endpoints seem to be installing it anyway, even after it's blocked

  • sandeep.h
    sandeep.h Member Posts: 18 ✭✭

    yes, we have blocked 24H2 from our systems for now.

  • jimbecher
    jimbecher Member Posts: 2 ✭
    edited December 13

    I was going to check back with support today to see if things have changed but it looks like this thread has answered my question. I unchecked "Windows 10/11 Feature Updates" in the Automation Profiles long, long ago because they would reboot without warning. I don't believe the Configuration Policies changed anything did it?

    Just contacted support. Nothing has changed. It will still reboot unannounced.

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