Windows Upgrade

slinke

Hello Community, how do you handle Windows upgrades? For example, upgrading to Windows 11 24H2. Currently, I’m facing an issue (I tried it through automation) where users are logged off and the system restarts without any warning. This is quite inconvenient. How do you manage this?

gilgi

Heya!
Are you using an automation profile?

https://support.atera.com/hc/en-us/articles/360018810679-Schedule-an-IT-Automation-profile
https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade

slinke

Hi Gilgi,
thanks for your response. I was using an automation profile, but it seems my issue was actually in the configuration profiles. I've now selected a different setting, and it seems to be working as I expected.

Thank you

gilgi

Resolving issues yourself is slow, but rewarding! Thanks for sharing :)

slinke

Hi Gilgi,

Unfortunately, the problem is still there. I’m using an automation profile for the Windows upgrade, where I’ve enabled the “Reboot if Needed” function.Additionally, I have set up a configuration profile with the option “Disable automatic restart with logged-in users.”Nevertheless, the PC restarts unexpectedly during the Windows upgrade while users are logged in. What am I doing wrong

gilgi

That might be expected behaviour if it's from an automation profile. This has to do with Windows software updater specifically, so you're not doing anything wrong.
It would seem that your best option is to schedule the updates outside of working hours to prevent the client from having a reboot during his office time.

Some techs recommend doing this over lunch break btw, but usually the early AMs are used.

JackalopeHunter

The Windows Update 10/11 (Build Updates) is actually not part of the WSUS patching. It actually installs and run the Windows Updates Utility, which not part up WSUS. We made that mistakes on our fleet of our machines last month and forced half of them to Win11 24H2 in the middle of work day. A lot of unhappy end users because of this.