How to create the same contact for each client?

akaspar

Can't seem to create a contact (Distribution Group) for alerts to exist in each client.

Why I need to do this is because Acronis integration sync's each customer and forces you to send each customer's alerts to a contact that exists only in the customer.

Unfortunately can't go to each customer and create the contact because it recognizes the email address being used for another client and says the contact already exists.

If there was a way to associate the 1 contact with all sites then that would be perfect.

What's maybe another way around the problem? Does associating a device with the contact work?

I'm kind of lost. Any help is appreciated.

anton

As a workaround- maybe you can create a "fictitous" adress for each customer, linked to your domain instead? or the customers domain.. your choice.

example:

[customer-id]@contoso.com

customer1:

1234@contoso.com

customer2:

2345@constoso.com

We are in a simliar situation.. MSP, working with clients that have multiple company sites, and employees working on all of them(same domain).. and so I think you figured out our issue by now……. cant have the contact email registered on both sites, thus tickets have to be registrerd to the wrong location, or the wrong contact linked to that location..

A feature for company hierachy would be nice to solve the problem in our case:

Main company

• Location 1
• Location 2
• Location 3

Contacts are then linked to main company

akaspar

Yeah I was afraid I'd have to create separate email addresses for each.

Having a hierarchy or simply the ability to do what I'm doing with adding a general email for tickets@contoso.com or backups@contoso.com… would be amazing. Why isn't this already already a thing? Seems like basic functionality.

gilgi

Heya, taking this up with our integrations manager, tricky stuff

gilgi

@akaspar
Sending you a DM, our PMs might want to contact you :)

Samuel MONIER

Hi @akaspar

For that need, I recommend to use an old trick.
As a workaround, you can use the old native alias in mail solutions with "+" character.
By example, sending an email to customer1+contact@yourdomain.com or customer2+contact@yourdomain.com or whatever you use before the + character will send your email to contact@yourdomain.com.

That old trick's works on all email solution, and let you use alias without creating some specific alias or sharedbox into your email solution.

Let's try it and please let me know 😉

akaspar

So the purpose of this was to sync (create) a customer in acronis and it forces you to choose a contact for alerts.

What I ended up doing is moving the contact to the customer I was about to sync then syncing (creating) it.

Once it was created I then moved the contact to the next customer and synced that one and so on.

Huge PITA if you ask me but hey if I can now just get the damn backup agent to install now that'd be great.

The Apps>Acronis>Install feature doesn't have any info on the install progress and doesn't appear to actually work in the end. A pretty pointless and subpar integration if you ask me.

You guys really need to include software library deployment in the basic licensing.

Atera is quickly becoming pretty half-baked solution to rmm.

wolfgang

@Samuel MONIER
Those "Fake" E-Mail addresses where blocked by @atera ( email provider with 550 )
Would be a nice idea to have a wildcard sign # < Skip everything in front > from Atera

NiceGuy#customer@domain.com → send to customer@domain.com

This would solve lots of problems with email-mapping
because many customers have emails without corresponding domains.

BadAssWilly@GMail.com → mapping ???