How to create the same contact for each client?

akaspar
akaspar Member Posts: 8 ✭
in Scripting and automations

Can't seem to create a contact (Distribution Group) for alerts to exist in each client.

Why I need to do this is because Acronis integration sync's each customer and forces you to send each customer's alerts to a contact that exists only in the customer.

Unfortunately can't go to each customer and create the contact because it recognizes the email address being used for another client and says the contact already exists.

If there was a way to associate the 1 contact with all sites then that would be perfect.

What's maybe another way around the problem? Does associating a device with the contact work?

I'm kind of lost. Any help is appreciated.

Comments

  • anton
    anton Member Posts: 15 ✭
    edited October 2

    As a workaround- maybe you can create a "fictitous" adress for each customer, linked to your domain instead? or the customers domain.. your choice.

    example:

    [customer-id]@contoso.com

    customer1:

    1234@contoso.com

    customer2:

    2345@constoso.com

    We are in a simliar situation.. MSP, working with clients that have multiple company sites, and employees working on all of them(same domain).. and so I think you figured out our issue by now……. cant have the contact email registered on both sites, thus tickets have to be registrerd to the wrong location, or the wrong contact linked to that location..

    A feature for company hierachy would be nice to solve the problem in our case:

    Main company

    • Location 1
    • Location 2
    • Location 3

    Contacts are then linked to main company

  • akaspar
    akaspar Member Posts: 8 ✭

    Yeah I was afraid I'd have to create separate email addresses for each.

    Having a hierarchy or simply the ability to do what I'm doing with adding a general email for tickets@contoso.com or backups@contoso.com… would be amazing. Why isn't this already already a thing? Seems like basic functionality.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 286 admin

    Heya, taking this up with our integrations manager, tricky stuff

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 286 admin

    @akaspar
    Sending you a DM, our PMs might want to contact you :)

  • Samuel MONIER
    Samuel MONIER Member, Cerified Business Partner Posts: 18 ✭✭

    Hi @akaspar

    For that need, I recommend to use an old trick.
    As a workaround, you can use the old native alias in mail solutions with "+" character.
    By example, sending an email to customer1+contact@yourdomain.com or customer2+contact@yourdomain.com or whatever you use before the + character will send your email to contact@yourdomain.com.

    That old trick's works on all email solution, and let you use alias without creating some specific alias or sharedbox into your email solution.

    Let's try it and please let me know 😉

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