How to create the same contact for each client?

akaspar

Can't seem to create a contact (Distribution Group) for alerts to exist in each client.

Why I need to do this is because Acronis integration sync's each customer and forces you to send each customer's alerts to a contact that exists only in the customer.

Unfortunately can't go to each customer and create the contact because it recognizes the email address being used for another client and says the contact already exists.

If there was a way to associate the 1 contact with all sites then that would be perfect.

What's maybe another way around the problem? Does associating a device with the contact work?

I'm kind of lost. Any help is appreciated.

anton

As a workaround- maybe you can create a "fictitous" adress for each customer, linked to your domain instead? or the customers domain.. your choice.

example:

[customer-id]@contoso.com

customer1:

1234@contoso.com

customer2:

2345@constoso.com

We are in a simliar situation.. MSP, working with clients that have multiple company sites, and employees working on all of them(same domain).. and so I think you figured out our issue by now……. cant have the contact email registered on both sites, thus tickets have to be registrerd to the wrong location, or the wrong contact linked to that location..

A feature for company hierachy would be nice to solve the problem in our case:

Main company

• Location 1
• Location 2
• Location 3

Contacts are then linked to main company

akaspar

Yeah I was afraid I'd have to create separate email addresses for each.

Having a hierarchy or simply the ability to do what I'm doing with adding a general email for tickets@contoso.com or backups@contoso.com… would be amazing. Why isn't this already already a thing? Seems like basic functionality.

gilgi

Heya, taking this up with our integrations manager, tricky stuff

gilgi

@akaspar
Sending you a DM, our PMs might want to contact you :)