Very slow
After the latest update this week it seems very slow.
Going to a client to see the devices just takes a long time to populate the screen. Sometimes I have to click on other tabs then go back to devices.
Am I the only one to experience that?
Comments
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I too am experiencing a little slowness, also splashtop and screenconnect (self hosted) are having issues connecting via atera.
Screenconnect works fine from the screenconnect console1 -
Hello everyone,
In case you encounter slowness issues with our platform, please raise a ticket to our support team.
They will do the investigation for the slowness issue and will be able to help with that.
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Hey guys, updating as well as well that we're investigating this.
If you are having a slow-Atera-day, please open a ticket as this is still under dev-investigation and will help resolve quicker.
Sorry for the inconvenience, thanks for helping flag this!1 -
Thank you guys.
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Hey, promised to update so I'm following up - but sadly I don't have an update as of yet.
Our support team has updated those that opened ticket with a similar message, and of course when we understand the source of the problem I'll update again.0 -
Hurray, @heimir and everyone else —
We found the issue, boosted the new customer page and the fix should already be in effect for everyone.
If you still find the page running too slow, please contact support@atera.com for them to troubleshoot.
Thanks again!0 -
It seems much better this morning. Seems to work as expected.
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Been using it all day and its much better.
Thanks.0
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