Very slow

heimir

After the latest update this week it seems very slow.

Going to a client to see the devices just takes a long time to populate the screen. Sometimes I have to click on other tabs then go back to devices.

Am I the only one to experience that?

COOLNETAU

I too am experiencing a little slowness, also splashtop and screenconnect (self hosted) are having issues connecting via atera.

Screenconnect works fine from the screenconnect console

dragos.t

Hello everyone,

In case you encounter slowness issues with our platform, please raise a ticket to our support team.

They will do the investigation for the slowness issue and will be able to help with that.

gilgi

Hey guys, updating as well as well that we're investigating this.
If you are having a slow-Atera-day, please open a ticket as this is still under dev-investigation and will help resolve quicker.

Sorry for the inconvenience, thanks for helping flag this!

heimir

Thank you guys.

gilgi

Hey, promised to update so I'm following up - but sadly I don't have an update as of yet.
Our support team has updated those that opened ticket with a similar message, and of course when we understand the source of the problem I'll update again.

gilgi

Hurray, @heimir and everyone else —

We found the issue, boosted the new customer page and the fix should already be in effect for everyone.
If you still find the page running too slow, please contact support@atera.com for them to troubleshoot.

Thanks again!

heimir

It seems much better this morning. Seems to work as expected.

heimir

Been using it all day and its much better.
Thanks.