Updating / changing tickets

mbudke

Hey all,

I just found out on the hard way that it is not possible to update comments once these are sent.
It is possible to "unmark" a ticket as solution but it is not possible to mark a ticket as solution once the comment is made.

How do you use the ticketing system? I am just thinking if you put an internal comment by accident.

Matthias

Russ

Good question and I have observed the same. Following topic…