No email on new tickets

netadmin Member Posts: 1

Hi, I'm no receiving any email when a user creates a new ticket, where i can check the notification options because I'm not able to see it.


  • Sarah_from_Atera
    Sarah_from_Atera Administrator Posts: 93 admin

    Hey @netadmin , Sarah from Atera here.

    You can use our Ticket Automation Rules to help you do this.

    Check out our commonly used ticket automation rules , if you scroll down you can see specifically how to get an email when a new ticket is created.

    Using these automation rules is a great way to customize the ticketing system to work the most efficiently for you. If you need further assistance, feel free to reach out to!