Splashtop video resolution

rsowers
rsowers Member Posts: 1 ✭
in Knowledge Base

I have a number of new machines that are connecting via Splashtop at 640x480. Is there any way to increase the resolution? Changing it on the remote machine doesn't seem to effect a Splashtop connection.

Thank you

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  • Sarah_from_Atera
    Sarah_from_Atera Member Posts: 93 ✭✭✭

    Hey @rsowers , Sarah from Atera here.

    If you follow the steps in this KB article, outlined in the "Fix Splashtop Resolution" this should help.

    Please note that we cannot provide the exact settings, as they depend on multiple factors.

    If you are still experiencing issues after this, please open a live chat with support or email them at support@atera.com.

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