Favorite Product Family

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tanderson
tanderson Member Posts: 204 ✭✭✭✭
edited December 2023 in Helpdesk

What are your favorite Product Families? What should Atera include as defaults? What is your most used Product Families?

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  • scott
    scott Member Posts: 7
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    Nice list!

    Quick question what do you use the timesheet option for (time spent completing timesheets?

  • tanderson
    tanderson Member Posts: 204 ✭✭✭✭
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    @scott We use it internally for technician timesheets. This way, a tech can put time that isn't logged on client tickets, like internal projects and training. We also have one client who has a contract with us as a dedicated technician on-site 40 hours a week. We have all the time recorded in that timesheet ticket for that client. We rotate which tech is there each week. So, that ticket is used for each tech to record what was done each day.