Speed and login issues with site

derek
derek Member Posts: 37 ✭✭✭
in Helpdesk

Any one else having problems with page refresh ? Everything is so slow, its taking 3 minutes to get a refresh of tickets etc. I have tried loging in on a different browser and machine but it is the same.

Also tried to raise a support ticket but getting an error when trying to log into the support portal:-

!Screenshot 2023-11-03 093310.png

Comments

  • derek
    derek Member Posts: 37 ✭✭✭

    Also when searching for a machine I get the you are not authorized to perform this action message.

    image.png

  • mbudke
    mbudke Member Posts: 133 ✭✭✭

    Please see https://status.atera.com/incidents/70130g1hn5bq which was just created.

  • derek
    derek Member Posts: 37 ✭✭✭

    Hi,

    Still no improvement. Logged out of Atera, cleared cache etc but now cannot log back in:-

    image.png

  • derek
    derek Member Posts: 37 ✭✭✭

    Everything seems fine now :-)

  • tanderson
    tanderson Member Posts: 275 ✭✭✭✭

    @derek I have been having this issue for 3 weeks now. Still happening today for me.

  • mbudke
    mbudke Member Posts: 133 ✭✭✭

    Hi @tanderson ,

    for me it does work fine at the moment.
    Do you encounter the issue at a specific timeframe or random over the day?

  • tanderson
    tanderson Member Posts: 275 ✭✭✭✭

    @Matthias Every time I log in I get the "you are not authorized to perform this action" error. And the device tab will not load unless I got to a separate tab first and then come back. I have used different browsers, cleared cache/cookies, and different computers all the same issue.

  • mbudke
    mbudke Member Posts: 133 ✭✭✭

    @tanderson I just gave it a try in Firefox Incognito and can't confirm the issue on my side.
    The device overview (it did display the old view and asked to go to the new view which I also clicked) did work without issues so doesn't look like to impact all.

    Maybe it is down to your tenant or the amount of data you are having stored in your tenant.
    I hope Atera can find the culprit.

  • tanderson
    tanderson Member Posts: 275 ✭✭✭✭

    @Matthias Looks like it was resolved for a bit yesterday afternoon, but back at it again this morning.

  • mbudke
    mbudke Member Posts: 133 ✭✭✭

    @tanderson I did a quick test and works fine like yesterday.

  • derek
    derek Member Posts: 37 ✭✭✭

    I have not had any issues since my initial post.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    We did experience some issues on November 3rd. Is anyone still experiencing issues?

    "We are currently still experiencing high DB load impacting system performance and login. Our engineering teams, along with Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience."

    For any and all issues, please refer to the Status Page. You can also sign up for alerts from the Status Page (which is what I do, via email and Slack). For more details, please refer to the following discussion:

    https://community.atera.com/discussion/147/experiencing-an-issue-receive-atera-status-page-updates

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