multi-client capability

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service
service Member Posts: 3
edited December 2023 in Remote Monitoring

Hello everyone,
I have a problem with ATERA regarding a customer with multiple locations and corresponding machines at each location.Is it possible to map this in ATERA, if yes how, if no how could it be solved?

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  • service
    service Member Posts: 3
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    URGENT

  • [Deleted User]
    [Deleted User] Posts: 0
    edited October 2023
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    do you mean a physical map of the network ? - you could try this custom script , if like me you don't have the network discovery module.

    https://web.archive.org/web/20221206211847/https://davejlong.com/mapping-networks/

  • tanderson
    tanderson Member Posts: 243 ✭✭✭✭
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    @service Can you provide more information on your request of what is needed?

  • service
    service Member Posts: 3
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    We have customers who have more places on locations (Cities) but only one company name.

    Now i want in the customer tab list just one company name but more locations. In teh locations should be listed all computers or other mashines!

    xy gmbh - company name

    Berlin - location

    notebook 1
    notebook 2
    pc 1
    pc 2

    Munich - location

    notebook 1
    notebook 2
    pc 1
    pc 2

    and so on

    That i want build up in customer tab.

    Now clearer??

  • tanderson
    tanderson Member Posts: 243 ✭✭✭✭
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    @service The best option for this currently is folders:

  • tanderson
    tanderson Member Posts: 243 ✭✭✭✭
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    @service Go to the customer in question then the device tab and then folders. Create a folder for each location and assign the devices to that folder.

  • [Deleted User]
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    Sorry for my reply above - when you said "map" I thought you meant you wanted an actual network map!
    Yes, what @tanderson said is good advice

  • kim
    kim Member Posts: 113 ✭✭✭
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    I concur with @tanderson. I have a client with multiple geosites and this is what I do as well.