Tickets created on day incorrect

gert.verhoeven
gert.verhoeven Member Posts: 23 ✭
edited October 2023 in Reporting

When we open Advanced Reports | Ticket Summary it will show that we created on a Monday as created on Sunday (Tickets Created by Day of Week).

Obviously this is some kind of a regional setting. However, our TimeZone is set correctly.

How can we correct this to make sure the days reflected on the Ticket Summary report (assume it's also incorrect on other reports)?

Comments

  • kim
    kim Member Posts: 113 ✭✭✭

    That’s a great question. I haven’t run into that issue but maybe I’m in a different region? @nina do we know how to check this ok the product side?

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭
    https://community.atera.com/discussion/216/tickets-created-on-day-incorrect

    Hi @gert.verhoeven - I have opened up a Support ticket for you, #420039.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    Hi @gert.verhoeven - I understand that this is now sorted and Support was able to assist you with the timezone change!

    Unrelated… New Zealand is one of my fave places in the entire planet. I had the BEST time traveling all throughout the South Island… I bungeed, drank wine, hiked up mountains (JK, we took a helicopter 🤣), and checked out the stars. Incredible. Can't wait to go back!

  • gert.verhoeven
    gert.verhoeven Member Posts: 23 ✭

    Hi Nina,

    Good to hear you've enjoyed it, that's how we like it.

    I normally stick to the wine drinking side of things ;-)

Topics