Webroot Antivirus
Hello, when you look into the details of an agent you can see the antivirus installed. But as an exception Webroot does not show their and instead it shows Windows Defender.
I could see Kaspersky, Bitdefender, McAfee, etc… but not Webroot. Any explanation ?
Thanks.
Comments
-
Atera pulls that information from the Windows Security Center. If you're using Windows Server, that information won't show because Windows Security Center isn't available on those endpoints.
If you're using a Windows desktop and not seeing the AV info in Atera, it could be that WMI isn't working properly - if all of the other properties of the endpoint show N/A, then WMI is broken. To fix it, find the script called Fix-WMI in Atera's Shared Script Library and clone it. You'll need to edit the script and remove the ? from the first column of line 1, then save it. Run that script on the endpoint and within a minute or two you should see all the endpoint info populate in Atera.
1 -
Thank you Dyoder for you comment. All the endpoints are AzureAD connected and no Windows Server is installed. Atera is seeing the endpoints with Webroot installed as Windows Defender. My question is why Webroot is showing as Windows Defender in Atera.
1 -
Hmm. Open Windows Security Center, if you can see Webroot and it appears to be turned on and you can open/run it from the Security Center - then I would open a ticket with Atera to figure out why it isn't being picked up.
If Webroot is not listed in Windows Security Center or you cannot open/run if from there - then I would open a ticket with Webroot.
1 -
Thank you, I will do so .
1 -
0
-
Actually I find a solution by applying the below, but still dont know the origin of the problem and now every time I install Webroot I have to run the below commands:
winmgmt /resetrepository
sc stop AteraAgent & sc start AteraAgent
1 -
Yeah, the problem is WMI. Go back to my first post and run the script I described there to fix it.
3
Topics
- All Topics
- 40 Getting started
- 24 Read before posting
- 8 Meet and greet
- 233 General
- 63 News and announcements
- 1 Swag
- 1 Roadmap updates
- 76 Resources
- 12 Knowledge Base
- 14 Webinars
- 1 Shared Script Library
- 2 Blog
- 19 Pro Tips
- 26 Got an idea?
- 3 Atera Academy
- 2 ActionAI
- 1 Copilot
- 132 Remote Monitoring and Management
- 82 Remote Monitoring
- 25 Patch Management
- 103 Professional Services Automation
- 64 Helpdesk
- 17 Billing
- 19 Reporting
- 35 Integrations & add-ons
- 20 Integrations
- 10 Add-ons
- 102 Scripting and automations
- 61 Scripts
- 29 Automations