Problem with freezing servers

derek

Not sure if anyone else is getting this, I have 4 different customers where the server freezes and has to be forced off and on again. one is a 2016 server and the others are 2019. When the servers freeze if I send a ctrl alt del eventually a message comes up saying that an application has become unresponsive, press end task or wait. Trying either option does not do anything. I managed to restart one of the servers in safe mode and when I logged in I get the message below. There is nothing out of the ordinary in the event logs and google search adds -link to th end of the error and then comes back with Microsoft store errors.

I am in the process of removing the latest updates on these servers but it is very slow trying to do this a sometimes the servers freeze

emedina

I have see servers freeze up when virtual memory runs low or runs out. Win Server 2008, 2012, 2016, and 2019 with either a stand alone or a Hyper-V set up, its the same. In some cases, if I add additional physical memory, the problem seems to resolve itself.

Eladio

sarah+success

Hey @derek , Sarah from Atera here.

I have opened a support ticket for you, so that we can look into this! Keep an eye out, they may ask you for more info.

Let the community know when it is resolved, in case other people are experiencing the same thing!

derek

https://community.atera.com/discussion/comment/474#Comment_474

Hi, its not a memory problem, the servers have been running fine for over 2 years. The hyperv server has plenty of free ram and each server has plenty free as well.

derek

We have resolved the issue. It was a problem with Eset AV version 9 updating to version 10 and failing due to the AV being the workstation version of the AV