Notification upon ticket priority change not possible?

randomusername893483
randomusername893483 Member Posts: 2 ✭
in Helpdesk

We have had multiple times where a client creates a ticket and then changes the priority of the ticket.

There seems to be no way in Atera to get notification if a ticket becomes Critical or High.

Is that correct that this simple thing is not available? A chat with support seems to indicate that it is not currently possible.

Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 416 admin

    Heya,

    support are very knowledgable with the product - it's not possible atm, which means that this is a feature request.
    You're welcome to open one, and I'm also logging this from my side.

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