Chat Function

tanderson
tanderson Member Posts: 306 ✭✭✭✭
in Remote Monitoring and Management

Can anyone else not start a chat with a client computer? Or can the client's computer not start a chat with the technician?

No one in our organization can start a chat with a computer (not remoted in), and the end user computer can not start a chat with us. This has been the case since we have used Atera. It just hasn't been a big deal, and that is why I haven't troubleshot it until today.

I do have a ticket open with support. I'm just wondering if this is a widespread issue. Also, if it does work for you, are you on the app2.atera.com portal?

Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 414 admin
    edited September 2024

    I've asked our support team to loop me in if there is information that requires an update.
    Let us know if you were able to resolve!

    Edit - Support should get back to you shortly, I don't understand the issue fully, but they have the solution.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 414 admin

    In the meanwhile btw, I would be interested in which instances you would like to use this for, care to share?

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