atera agent ; there is a problem with this windows installer package.
We get this error when we try to install it with an administrator account. We tried many settings but it didn't work. Anyone have any ideas?
Comments
-
@hikmet.akdemir I would reach out to support. I have not seen this error before and just tested a new installation file which had no issue.
1 -
@hikmet.akdemir as silly as this sounds, make sure that your AV/Cybersec platform isn't flagging the processes necessary for install. But, also as @cjeffers mentioned, contact support.
2 -
Hi @hikmet.akdemir , Sarah from Atera here.
I have created a ticket for you with our support, reference number #441719. They will be able to assist you :)
0 -
Thank you Sarah
0 -
@hikmet.akdemir would you mind keeping the thread updated as you work with support? I am curious as to what may be the issue here.
0 -
Any update or solution on this? We are running into the same issue.
0 -
Hey @eolaez, welcome to the community!
Yesterday there was an issue with the released software update, however it involved a different problem. The devs have since sorted that problem but maybe this is an additional one.
If it's still persisting - please ping!0
