Microsoft 365 Quarantining Emails with Agent Installer link as Malware

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SteveA
SteveA Member Posts: 2 ✭
edited March 4 in Helpdesk

Edit:

I see I have put this in the wrong discussion topic ::DOH::

If an Admin would kindly move it for me :)

Good morning all

We have just found an issue whereby Microsoft 365 default malware policy is quarantining emails we send that contain the link created for Agent Installers.

RMM Issue.png

We can release our end but in turn this is quarantined by the recipients tenant.

Now we are aware, we can mitigate for this but has anyone else had this problem? For us it seems to have only been in the past 4 weeks.

Any advice would be appreciated.

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  • even
    even Member Posts: 1 ✭
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    We are also seeing this problem.

  • SteveA
    SteveA Member Posts: 2 ✭
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    hi Even. Thanks for confirming we are not alone! my post is in the wrong place and admin not moved it yet so I think will repost this. That may be why we’re not getting any more traction.

  • Sarah_from_Atera
    Sarah_from_Atera Administrator Posts: 88 admin
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    Hey @SteveA , Sarah from Atera here.

    I just moved your post :)

  • cybersafe
    cybersafe Member Posts: 1 ✭
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    Currently testing Atera. We're also experiencing this issue. Found we can avoid the outbound quarantine (MS365) by using bitly to shorten the link, but it is still getting classified as spam by our test gmail account. Haven't tested against a separate MS tenant yet.

  • Sarah_from_Atera
    Sarah_from_Atera Administrator Posts: 88 admin
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    Hey @cybersafe , Sarah from Atera here.

    Please open a ticket with our support if there is still an issue with the M365 quarantine and Atera.

    They should be able to assist you.

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