nina Administrator Posts: 428 admin
edited May 2023 in Read before posting

Writing your first post in Atera's community? Here are a few tips to help you create great discussions:

Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what gets people to click and read. A well-written title is also going to help search engines better index your post, which will bring more people into the discussion. For example, instead of ‘Won’t connect’, try ‘Help, my Atera agents seem to be offline. How do I fix this?’

Proofread your work. Spelling mistakes, typos, and bad grammar will distract readers from the point you’re trying to make. You can always save your post as a draft and come back to it should you need to.

Use minimal formatting. Overly formatted posts can distract from the message.

Put your post in the right category. The right category can be the one that has a relevant category name or it can be a category where this kind of post is often made.

Use tags. Tags are helpful for others to find keyword-related posts. 

If you want responses, ask for them. If you want others to comment, you can encourage them by asking them to do so.

Add an image. Images add visual interest and make your post look great. You can embed an image using the button bar or you can upload one from your desktop or phone.

Mention others. Credit other members if you are building off their previous comments or if you want to draw them into the discussion. Put the @ before a username to mention someone.

Take ownership. Most important of all, take ownership of the discussions that you have created. Respond to comments promptly and thoughtfully. Thank others for commenting on your discussion and please help with moderating if things get heated.

Nina, Social & Community Lead