Is Atera still a reliable platform? Losing confidence as a long-time customer
I’ve been an Atera customer for quite some time, but honestly, with each passing month, the platform feels less stable and less reliable.
Just this week, outgoing emails were not delivered because something was changed on Atera’s side and suddenly stopped working. This is not a minor issue — email delivery is critical for MSP operations and client communication.
On top of that:
- The ticket view and filters are increasingly unreliable
- Filters don’t behave as expected or randomly reset
- Some pages fail to load from time to time
- Overall performance and UX feel inconsistent
At this point, I’m seriously asking myself:
Can we still take Atera seriously as a professional MSP tool, or is it time to walk away?
What worries me most is not a single bug — it’s the pattern. Over time, things don’t seem to be improving; they seem to be getting worse. As an MSP managing real clients and SLAs, I’m currently losing confidence in the product.
I’m now actively considering leaving Atera.
Does anyone have experience migrating tickets and historical data to another PSA/RMM system?
I’d really like to hear from others who are facing (or have faced) the same situation.
Comments
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I've noticed my ticket views being reset pretty much daily lately, it is annoying...
We are losing a pretty big customer soon (we are an MSP), I'd say mostly because of Atera's patching mechanisms being unreliable. The automated Windows updates get us to about 85% compliance, then there is a lot of manual intervention to get the rest. Software patching is just straight up bad compared to other RMM solutions I've used. Atera's patching seems like a throw paint at the wall and hope it sticks approach. I really hope they can take a step back from AI tools that I have no use for and get back to the basics in the not-too-distant future.0 -
We're in the same situation.. and I keep reading this more frequently lately. both here and on reddit.
The lack of product updates are really dissapointing too... (not counting AI, cause no one seems to want 90% of it)
Using Ateras API is probably the best way to export customer data but i'd also like to know if theres a better way. We probbly wont get any answers from people whos done it before
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The UI issues just keep piling up and, honestly, it’s starting to feel like a big mess rather than a platform you can rely on daily. Every time something new is rolled out, something else breaks — and that kills confidence in the product.
Totally agree on the AI topic as well. I’m definitely part of those 90% 😅 — flashy features are pointless if the core platform isn’t stable or predictable.
To be fair, there is still a part of me that would like to stay with Atera, because overall I really like how the platform works and the concept behind it. But with the current state of the UI and the constant issues, it’s just not sustainable anymore — there’s no real option if this continues.
On our side, we already have a Syncro demo scheduled, and if they’re able to properly migrate our data from Atera, that will likely be the final push for us to move. At this stage, stability and usability matter far more than experimental features.
Regarding data export, I agree that the API is probably the best (and maybe the only realistic) way, but it would really help to hear from someone who has actually completed a full migration before.
If I move away, I'll report my experience as well.
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I agree - the filters are very unstable, and insert random columns on a daily basis.
Their AI button in the bottom right is also wrong 100% of the time - it never works. I actually told Oshri, the CIO at Microsoft Ignite and he "wrote it down", yet I continue to submit tickets about this, and finally they told me last week "the development team noticed that the AI suggestions are not working properly." Seriously? After months of me telling you it doesn't work - your developers now see the issue? Please get new AI developers. We are really on the fence of renewing our 'copilot' user add-on, because of the rediculous non-performance. It can summarize tickets, sometimes, which is the ONLY userful feature that I've found. I do not trust it at all, why would I trust the AI Autopilot?!
Speaking of the AI autopilot, which cannot resolve complex support requests, is all the account management team cares about. Basically, it can not solve any one ticket that we have coming in. Our account manager (Tristan) keeps pushing it, and not caring about the issues at hand.
Please address our concerns, Atera. Your platform is losing stability, credibility and customers. Not to mention getting caught being an RMM for scam centers in southeast Asia. Please be more accountable, and release updates that are STABLE.
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@ilaird @joao.almada @ben.courtade @anton
Hi everyone, I read through this thread.
If you’re hitting issues like email delivery, ticket views/filters resetting, pages not loading, performance, etc., I want to get eyes on it properly and push it with the right teams. The only thing I need from you is this:
Please send me the Support ticket ID(s) for the issues you’re seeing (DM me). Just the IDs is enough. I’ll bundle them and escalate in one batch — mostly PSA (ticketing/views/filters/email flows), and RMM where relevant.
Also, we’ve shipped a lot lately around the core platform — Flex SLAs, technician groups, and the new Tickets page UI — so this is exactly the time where your real-world reports help us catch regressions and edge cases fast.
Send the IDs and I’ll take it from there.
++
Dima L
Technical Product Marketing Manager
Atera0 -
Hi Dima,
Thanks for taking the time to read and respond.
At the moment, I hope email delivery is working, but that uncertainty is exactly part of the problem. In the past, email issues only became obvious when clients complained — which is not acceptable in an MSP context. I did open a ticket recently related to this concern, but I can’t currently find the ticket ID for that specific request.
One ticket I can reference is #592909, which was about devices disappearing. I stopped reporting some of the other issues because it honestly felt like too many things were breaking at once.
After reverting to the old Tickets view, things became noticeably more stable. However, I’m now forced to see the blue banner every day reminding me that the old view is going away:
“We appreciate your love for the old Tickets page, but it’s waving goodbye soon. Switch to new look.”
To be specific about the current issues with the new Tickets UI:
When I open a client and go to the Tickets tab, the ticket list is sometimes incorrect until I manually open Filters, uncheck something like "Pending", and then re-check it. After that, the list looks correct again.
Custom filters do not persist properly. For example, if I filter tickets by "High priority", navigate away, and come back, the filter resets. This does not happen in the old view.My main concern is not whether support can fix individual issues — your support team is genuinely very good and usually fast. The real problem is stability.
As an MSP, I cannot operate on a platform that feels like it’s constantly changing and breaking. I don’t want to be a beta tester. I need a tool my team can trust daily so we can work smoothly and deliver reliably to our customers.
If frequent releases continue to introduce regressions, I’ll unfortunately have to move away from Atera, even though I’d rather not.
Thanks for listening, and I appreciate you escalating this with the right teams.
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