🛍️New marketplace add-ons are here: Splashtop SOS & Vicarius!

gilgi
gilgi Internal Posts: 581 ✭✭✭
edited May 2025 in News and announcements

Say hello to two powerful new integrations now available via Atera’s App Center, giving you even more ways to streamline your IT workflows and enhance your security posture. Let’s dive in 👇

🆕 Splashtop SOS (on-demand remote support)

Need to remote into a device that isn’t monitored by Atera? Splashtop SOS offers a flexible, on-demand support option — no Atera agent required.

With the new Atera-managed license, there’s no need to bring your own Splashtop SOS subscription, it’s handled directly through Atera. Simply activate it from the App Center and get started instantly!

💡 Key benefits:
✅ Remotely access unmonitored devices, without pre-installation
✅ Managed licensing — Atera handles it all for you
🚨 Licensing is automatic: 1 SOS license is included for every 10 techs in your account
🔄 When the 11th tech is added, a second license is automatically granted

🔓 Try it free for 14 days! Perfect for one-off fixes, external endpoints, or remote users that don’t require full agent deployment.
📗Check out the KB article for full details

🛡️ Vicarius (vulnerability remediation platform)

We’re also excited to introduce Vicarius, a proactive vulnerability management platform now integrated into Atera’s App Center!
Vicarius helps you detect, prioritize, and remediate vulnerabilities in real time — automating and covering the entire vulnerability management cycle with minimal manual effort.

🔍 What’s included:
Full integration via the App Center
Real-time CVE detection, auto-remediation, and advanced patching
Activation and deactivation controls
Agent install or uninstall, and company sync

🔧 Powered by vRx:
Vicarius’ flagship solution, vRx, gives you:
Real-time CVE visibility across your network, prioritizing the most important threats
Patchless protection and custom remediation scripting
Intelligent automation to tackle vulnerabilities fast — before they become threats
🔐 Vulnerability remediation has been one of the most requested features, and we’re proud to now support it natively through Atera.
📘 Check out the KBA for full details.

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Comments

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    Hi @gilgi ,

    that is awesome :smile:

    Am I right that 1 SOS license is free of charge? In my App center the price is shown as 0.00€
    Or is this just for the trial?

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    Thanks!

    Maybe it's an Atera error :open_mouth:
    I say snag a license before they wake up!

    jk... I'm checking!

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    Care to share a screenshot please?
    in-app or elsewhere?

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    Before Activation:

    After Activation:

    And now.. :D

    (There was no update information sent to me)

    Your 1.20$ are much better than my 18,00€ lol

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    Thanks dear @mbudke, the pricing was fixed across the board.
    I'll also ask that they verify pricing with you and whomever activated.

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    An email will be sent out to clarify with the users who activated, thanks and sorry for the misalignment.

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    Thanks @gilgi
    Just to let you know that until yet no information was sent out.

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    by now?

  • Matthias
    Matthias Member Posts: 179 ✭✭✭

    Hi @gilgi ,
    sorry for not updating.
    Yes, I've received feedback.

    Hello,
    I hope you are doing well. My name is .. and I'm part of Atera's Customer Experience team.
    When you started your trial for Splashtop SOS, an error mistakenly showed that this add-on was €0. >However, this product is priced at €18 per license per month, with one license covering up to 10 technicians.
    As you are still in the trial period, you can cancel at any time if the pricing is not suitable for you.
    Please let me know if you have any questions.
    Regards,
    ..

  • gilgi
    gilgi Internal Posts: 581 ✭✭✭

    No worries - I wanted to ensure there is a proper follow up and that you are not left hanging!
    Thanks for sharing the response and bringing up once again.

  • sandeep.h
    sandeep.h Member Posts: 32 ✭✭

    Pricing part (wording )is confusing. Its says " 1 SOS license is included for every 10 techs in your account" this can imply that if you have 10 tech liceneses you will get 1 free SOS license. But I think that is not true. I think for every 10 tech licenses you need to get 1 SOS license.
    Please correct me if I'm wrong.

  • evan+prod
    evan+prod Member, Internal Posts: 1 ✭

    Hi Sandeep - Each (purchased) license includes access for up to 10 technicians. This means that if you have 11-20 technicians you'd need 2 licenses, and so forth. Apologies for the confusion!

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