Splashtop integration down?

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kkessler
kkessler Member Posts: 5

I am unable to connect to any of my clients, is Splashtop currently down?

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  • mbudke
    mbudke Member Posts: 87 ✭✭✭
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    Hi @kkessler ,

    I did a quick test and for me it works perfectly fine.
    Maybe you need to restart the Splashtop service on the client. This sometimes helps.

    Matthias

  • derek
    derek Member Posts: 31 ✭✭✭
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    It's working fine for me, try using anydesk to see if you get any issues. Also it might be an idea to do a restart of your router

  • bahlquist
    bahlquist Member Posts: 17
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    Working fine for us here too; echoing the above, and also check your gateway firewall logs to see if it's getting blocked.

  • Samuel MONIER
    Samuel MONIER Member Posts: 6
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    I work everyday on Splashtop, and no problem here.

  • kkessler
    kkessler Member Posts: 5
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    Spoke to support. Funny how I did not have "Splashtop For RMM" installed. Apparently my popup blocker hates this.

    Thanks you, folks!

  • Samuel MONIER
    Samuel MONIER Member Posts: 6
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    Oh so the problem wasn't on any of your clients, but on all clients I think ! ;)
    Yes, first thing to check if Splashtop doesn't launch on the technician's side : Splashtop for RMM plugin installed, and maybe try top update it.

    Happy that your problem is solved @kkessler